DELIVERY - DETAILS
- Will I be charged postage?
- How quickly should I receive my order?
- How will my order be delivered?
- Do you ship internationally?
- I haven't received my order, what should I do?
- What should I do if a product is missing?
- What is a back order?
- Can I return a product to you for a refund?
- How do I re-order a past order?
For UK supplement orders over £25, there is no postage charge. For UK supplement orders under £25, there will be a £2.00 postage charge. For test despatch, there is no postage charge added to the cost of the test, however, you will be required to pay an additional charge for the return of some tests. This is clearly marked on each test.
For international orders, once through to checkout with your products, you will see the different postage options available. For more information, contact us via Email : firstname.lastname@example.org. Please note that there may be an additional postage fee if your order is over 2 kg in weight.
We aim to dispatch orders within 24 hours of ordering, so provided that everything is in stock, you should receive your order to a UK address within 2-3 working days. If a product is out of stock, this product will be sent separately when the product is back in stock.
Please note that there can sometimes be unexpected delays in receiving stock from our manufacturers. If you have not received your order after 7 working days, please contact us via Email : email@example.com
Delivery times for orders being sent internationally vary by destination and obviously depend on the transit time of our service provider.
Please contact us via Email : firstname.lastname@example.org to check that we can ship to your shipping destination.
Please firstly check that you received both an order confirmation and PayPal/World Pay receipt for your order. If you have not received both of your confirmations, please contact us via Email : email@example.com
If you have not received your order to your UK address within 7 working days, please contact us via Email : firstname.lastname@example.org
What should I do if I have received the wrong product?
Please contact us via Email : email@example.com and we will do our best to rectify the problem as soon as possible.
If there is no notification of a back order on your invoice, please contact us via Email : firstname.lastname@example.org so that we can identify how the problem has occurred. We will do our utmost to rectify the problem as soon as possible.
Most products will be back in stock within 3-4 days unless the product is long term out of stock with our manufacturer or coming from overseas.
We aim to fulfil all back orders within 30 days otherwise a refund will be issued.
How do I request a refund if I do not wish to wait for a back order?
Please contact us via Email : email@example.com with your product details and order ID so that we can cancel your back order and issue you with a refund.
We will then issue you with a refund.