How does it work?
Choose your test online, and you will receive your testing kit within 3 working days Not sure what you want? Let us know and we can help you. Just mail us help@nutripharmdirect.com
How do I take a finger prick test?
Please check this link
And take a look at the guide enclosed with your kit.
How should I post my sample?
All our test kits come with a prepaid envelope and it’s very important you post it the very same morning you take your test, preferably before the midday post collection, to ensure we receive it the following day. We recommend you do your test Monday to Wednesday as weekend post can be problematic. If you're worried that you can't rely on the post in your region, we suggest sending it guaranteed next day delivery to ensure the sample arrives in good time.
I’ve received an e mail to say my test has failed. What should I do next?
Please e mail us at help@nutripharmdirect.com, and we’ll speak to you directly to figure out what went wrong. We will provide you with a replacement test at a cover charge of £10.
Has my sample been received?
We normally send you an email to let you know we have received your sample. If for some reason this has not happened after 5 days of sending it, we will send you out a new one at no charge.
What if I’m struggling to fill the finger prick sample tube?
Please check this link
Where are my results?
Your results should be with you after 3 working days of posting your sample.
If not, please email us at help@nutripharmdirect.com and we will check
My blood results are a little different to the ones I’ve had with my GP? Are they still valid?
There are a few reasons why this may vary, and quite simply diet, supplements, medications, dehydration to name but a few can be reasons for the difference.
On top of that, there are a few other more technical reasons such as
Pre-analytical variation; this relates to changes that may occur to the sample before it reaches the lab, for example temperature fluctuations during transport.
Are NHS tests more accurate than private blood tests?
All accredited laboratories are subject to the same strict rules and quality control procedures as one another and therefore NHS blood tests are not inherently more accurate than private tests, or vice versa. Very often NHS laboratories use the same laboratories as private testing, and all labs operate under strict regulation.
Can I trust a finger-prick blood test? And is it accurate?
Finger-prick samples have been proven to be as accurate as venous samples provided that the samples have been collected correctly and an adequate sample volume has been obtained.